We offer several managed service support packages for InterAction: Basic Support, Advantage Support and Premiere Support.

These are available on an annual basis to maintain InterAction CRM^®, resolve user requests, and help you get the most out of your solution. All support packages include assistance via phone, e-mail and live Direct Connect.

The following are support options your firm may decide to purchase on a monthly basis to maintain InterAction CRM and resolve your users' inquiries.  Packages may be customized based on specific needs.

Premiere Administrative Support
The Premiere Support Solution is designed to help enterprise customers achieve absolute satisfaction with their solution. This support option offers an annual agreement for unlimited support with the most convenient assistance available.

• Support Quantity: Unlimited support incidents, including phone, e-mail, and live Direct Connect
• Support Hours: 24 x 7 x 365 support
• Response Time: 1 business hour response time for critical issues
• Support Services Included:
• End-user Help Desk Support
• Application Monitoring with Issue Resolution
• User Management (add/delete/password resets)
• Training Webinars
• Tips and Tricks Newsletters
• Knowledge Base Access

Advantage Administrative Support
The Advantage Support Solution helps firms or departments leverage InterAction and support their users with superior results. This support option offers an annual agreement for 15 support incidents included per month during business hours.

• Support Quantity: 15 support incidents included per month
• Support Hours: 8am-8pm EST Monday through Friday, excluding holidays
• Response Time: 4 business hours response time for critical issues
• Support Services Included:
• End-user Help Desk Support
• Application Monitoring with Issue Resolution
• User Management (add/delete/password resets)
• Knowledge Base Access

Basic Administrative Support
The Basic Support Solution helps smaller firms or departments support their users, resolve issues and provide guidance in a timely and effective manner. This support option offers an annual agreement for 5 support incidents included per month during business hours.

• Support Quantity: 5 support incidents included per month
• Support Hours: 8am-8pm EST Monday through Friday, excluding holidays
• Response Time: 4 hour max. response time for critical issues
• Support Services Included:
• End-user Help Desk Support
• Application Monitoring with Issue Resolution
• User Management (add/delete/password resets)
• Knowledge Base Access