Relationships CRM Total Cost of Ownership

Swimfish's Relationships solution minimizes the risk involved in implementing CRM by eliminating the need for big up-front capital investments. There's no need to worry about hardware and infrastructure requirements, availability of technical resources, and maintenance and upgrade plans.

Since we take care of all of that for you, you're free to focus on your core business. And that often translates into shorter implementations. In fact, we can have you up and running in as little as two weeks!

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What does all of this translate to in terms of dollars? Relationships CRM can provide a savings of as much as 67% compared to similar client/server solutions!

The table below gives you a total cost of ownership comparison for 50 users over one year. However, Relationships can save you money no matter how many users you have, from five to five hundred, or more. And the service term can be as long as you'd like.

Total Cost of Ownership Conventional CRM Relationships™ CRM
Number of Users 50 50
Application License & Subscription $100,000 $90,0001
Support / Upgrade Costs $18,000 $0.00
Implementation & Customization $100,000 $30,0002
IT Infrastructure / Hosting Costs $100,000 $0.00
IT Personnel Support $100,000 $0.00
Training Costs (Admin & End Users) $15,000 $6,400
Totals ($) $433,000 $126,400
Costs (%) 100% 30%

Source: Yankee Group
1Price includes integration with MS Outlook (or other PIM), and opportunity tracking and forecasting option.
2 Cost of implementation service may vary.

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